PRIVACY POLICY

Effective Date: 1 January 2026

1. Introduction

U Care Africa (Pty) Ltd (Registration Number: 2023/935819/07) and The UCare Foundation (Enterprise Number: 2025/967614/08) (collectively referred to as “U Care”, “we”, “us”, or “our”) are committed to protecting your privacy and ensuring that your personal information is processed lawfully and transparently in accordance with the Protection of Personal Information Act, 2013 (POPIA).

For the purposes of applicable data protection laws:

U Care acts as the Responsible Party
Certain third parties act as Operators (Data Processors) on our behalf

2. Information We Collect

We may collect:

Full name and surname
Contact details (email, phone)
Physical address and location data
Identification or registration details
Payment/donation information
Any information submitted via forms or communication

We also collect:

IP address
Device and browser data
Website usage and analytics data
Cookies and tracking data

3. Special Personal Information

Where applicable, U Care may process special personal information, including:

Health-related information
Beneficiary or community-related data
Information relating to vulnerable individuals

Such information is processed:

Only where strictly necessary
With appropriate consent
In accordance with Sections 26–33 of POPIA

4. How We Collect Information

We collect information:

Through website forms and registrations
Through direct communication (email, phone, etc.)
Through cookies and analytics tools
Through third-party platforms (e.g., payment gateways)

5. Purpose of Processing

We process personal information to:

Deliver services and programmes
Respond to inquiries
Process donations and applications
Improve website performance
Send communications (with consent)
Comply with legal obligations

6. Consent to Processing

By using our website or submitting your information, you:

Consent to the collection and processing of your personal information
Confirm that the information provided is accurate
Agree to receive communications where you have opted in

You may withdraw consent at any time.

7. Sharing of Personal Information

We do not sell personal information.

We may share information with:

Trusted service providers
Technology and infrastructure partners
Regulatory authorities where required

Including:

IDÉE Holdings (Pty) Ltd
Registration Number: 2024/366301/07

IDÉE acts as an Operator and:

Processes data only on our instruction
Implements security safeguards
Maintains confidentiality

8. Data Security

We implement appropriate safeguards against:

Unauthorized access
Loss or misuse
Alteration or disclosure

However, no online system is completely secure.

9. Cookies

We use cookies to:

Improve user experience
Track performance
Enable website functionality

You may disable cookies via your browser.

10. Your Rights (POPIA)

You have the right to:

Access your personal data
Request correction or deletion
Object to processing
Withdraw consent

11. Data Retention

We retain data only as long as necessary for:

Operational purposes
Legal compliance

Thereafter, it is securely deleted or anonymised.

12. Third-Party Links

We are not responsible for external websites linked on our platform.

13. Updates

We may update this policy at any time. Continued use constitutes acceptance.

14. Contact

Email: hello@ucareadvisory.com
Phone: +27 (21) 137-9299

Address:
1 Melville Road
Hyde Park
Sandton
Gauteng
2196
South Africa

Privacy Policy